Support

How often does my word change?

By default, GlanceFrench shows a new word once per day. With a premium subscription you can change the refresh interval to every 6 or 12 hours in Settings.

The widget isn't updating. What should I do?

Widget refresh is controlled by iOS and may be delayed in low-power conditions. Open the main app to trigger an immediate update, then long-press the widget and select "Edit Widget" to force a reload. If the problem persists, removing and re-adding the widget usually resolves it.

I upgraded to Premium but the app still shows the free limits.

Go to Settings → Restore Purchases and tap "Restore". If that doesn't work, force-quit the app, reopen it, and wait a moment for the entitlement to refresh. If you're still having trouble, contact us below.

Where is my data stored?

Your history, saved words, and preferences are stored entirely on your device. GlanceFrench has no servers — nothing ever leaves your phone. If you back up to iCloud, this data is included in that backup.

Can I cancel my subscription?

Yes — subscriptions are managed entirely through Apple. Go to iOS Settings → [your name] → Subscriptions to cancel at any time. You'll keep premium access until the end of the current billing period.

The audio isn't playing.

Make sure your device isn't in Silent mode and that the volume is turned up. If you're using Bluetooth headphones, check that they're connected. Audio is a premium feature — if you're on the free plan, upgrade to access pronunciation playback.

How do I reset my word history?

Deleting and reinstalling the app will reset all local data, including history, saved words, and preferences. This cannot be undone.

Will my data transfer if I get a new phone?

If you restore your new phone from an iCloud or iTunes backup of your old phone, your GlanceFrench data will be included. Signing in with the same Apple ID also restores your premium subscription.